PETL · N° 08
Policies
& Care.
Everything you need to know before placing an order — from timing and payment to delivery and care.
I
Order Policy
- All orders must be placed at least 2 days in advance.
- Urgent delivery fee is 100 AED.
II
Payment Policy
- Full payment is required to confirm all orders.
- We do not offer Cash on Delivery (COD).
III
Custom Orders
- Custom arrangements are made specially for each client, therefore changes cannot be made once the order is confirmed.
- Please share all details clearly before payment confirmation.
IV
Delivery Policy
- Delivery timing may vary depending on traffic, weather, and order volume.
- We will always do our best to deliver within the requested timeframe.
- PETL is not responsible for incorrect addresses or unavailable recipients.
V
Flower Care
- Fresh flowers are natural products and may slightly vary in shape, bloom, or shade depending on seasonal availability.
- Proper care helps maintain freshness longer.
VI
Returns & Refunds
- Due to the nature of floral products, refunds or returns are not accepted once the order has been confirmed.
- If there is an issue with your order, please contact us within 24 hours with clear photos.
VII
Events & Flower Bar Bookings
- Event bookings require advance confirmation and partial/full payment depending on the package.
- Last-minute changes are subject to availability.
VIII
Content & Photos
- PETL reserves the right to photograph and share arrangements for marketing purposes unless requested otherwise by the client.
Questions?
Speak with
the maison.
If anything is unclear, we are here to help. Reach us on WhatsApp for a quick response.